FAQ

1. What is an escape room or escape game?

An escape room is a real life adventure game where you and your group have one hour to find objects, solve puzzles, crack codes, and complete basic challenges in order to escape the room!

2. Is there an age limit?

Due to the difficulty of some of the puzzles and the nature of the themes of some of the rooms, Jonesboro escape is not recommended for children under 12. However, at a parents discretion, children age 8-14 may play if accompanied by a parent. A parent must sign a waiver for the child. Please email us for questions regarding this policy or room recommendations for children.

3. What time should I arrive?

It is best to arrive 15 minutes prior to your game time. This will give us time to go over the room rules with you. If you arrive late you may not be given the full 60 minutes to escape.

4. How many people can be in a room?

Our rooms are currently for 6 or 7 people. Parties over 7 people should think about doing two or more rooms or doing one room back to back. We welcome large groups and will help in any way we can to ensure everyone in your group has fun.

5. Will I really be locked in?

No. You have to solve all the rooms puzzles to officially get out, but for your safety you are not actually locked in. You may leave the room at any time for a break, etc. Just know that the 60 minute countdown is still going in the room even if you have stepped out.

6. Can I take photos or videos?

No photos or videos are allowed inside the rooms. We will take photos of your group in front of our logo before you leave.

7. How much does it cost?

The price is $20.00 per person.

8. Can I get a refund?

Sorry but no refunds are allowed for any reason. We do our best to make the rooms enjoyable but no money will be given back if you do not have fun or you can’t make your designated time. In certain situations we will allow you to reschedule a booking with at least 24 hours notice. Please email us for help with rescheduling.

9. Is it scary?

We don’t set out to scare you. However, there could be a level of creepiness in some of the rooms we design. Read the room descriptions to help you pick the room appropriate for your group.

10. What happens if I get stuck and I'm not solving anything?

Our game guides will help you along the way if you get stuck. We want this to be fun and getting stuck on one thing for a long time is not fun.

11. Are there cameras watching us as we play?

Yes, our game guides are watching and listening so we can guide and help you along the way.

12. Do I need a reservation?

YES! to book a room click on the BOOK NOW on our home page and you will be guided to our booking site.

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